Translate Go - Privacy Policy

This privacy policy is intended to inform you of how Translate Go processes your personal data while respecting your rights. You can use the Translate Go website or product without sharing personal data, but some features require mandatory registration, where the identifier is a validated email address.

As a Chinese company, Translate Go collects and manages your personal data according to relevant laws and regulations.

Article 1 - Acceptance of rules regarding the use of personal data

By using any Translate Go website or product, you are deemed to have read and agreed to these rules regarding the use of personal data. If you do not agree with the rules, please do not access the Translate Go website.

Article 2 - Identity of data collectors

The company responsible for collecting your personal data is Hangzhou Qingxun Technology Co., Ltd., a limited liability company with a registered capital of RMB 12.5 million. The company is registered in Hangzhou, Zhejiang, China, with a unified social credit code of 91330110MA28XCA55H, and its registered office is located in Hangzhou, Zhejiang, China.

Article 3 - Nature of personal data

Personal data includes any personally identifiable information that you intentionally provide or use when registering on one or more Translate Go websites or products. Personal data includes "registration data", "usage data", "activity data", and "user contribution":

a - Registration data
The registration data refer to the fields you filled in when you create or update your Translate Go account.
You must provide a validated personal email address rather than a "temporary" one.

b - Usage data
When you browse the Translate Go website, usage data will be automatically stored to provide you with a personalized experience. For example, Translate Go will automatically be set to the last language you use. Translate Go allows you to view a list of translation tasks you have performed, including details such as date, source language, target language, and word number. This information also allows Translate Go to calculate the available credit limit in your account. Without such collected information, Translate Go may not be able to provide you with the best user experience on its website.
To provide better services, Translate Go collects log data and cookie, as described in Article 8, even if you have not yet created a Translate Go account or logged in.

c - Activity data
Translate Go does not store any personal data when you are not logged in.
When you log in to Translate Go for translation, no personal data will be collected. Your activity data is deemed as highly confidential and cannot be accessed by any third party unless you share it with a third party.

d – User contribution
Users who want to improve the Translate Go service may choose to contribute to the collaboration by sending us your suggestions, ideas, and feedback. Your feedback is then stored by Translate Go and linked to your account.

Article 4 - Purpose of collecting personal data

Translate Go services process personal data to enable users to fully utilize the services provided and enable the Translate Go team to improve these services.

Using this data, any Translate Go user may, among other things:
• Benefit from an optimized experience
• Preserve their history, favorites, and preferences
• Contribute to or provide feedback on collaboration tools
• Receive responses to written requests made through the Translate Go contact form
• Translate Go currently does not support invoicing and bills can be obtained from the third-party payment platform (paypal);
• Receive new or existing features and updates on Translate Go products
• Receive personalized learning content
• Store, edit, or modify translated documents

It enables Translate Go to:
• Optimize the different functions of each site
• Evaluate the audience of the Translate Go website
• Send email newsletters about new or existing features of Translate Go products and services

Article 5 - Recipients of collected data

According to our regulations, the data collected during the registration or use of the website is for the sole use of Translate Go employees, their subcontractors and service providers, companies under the same group, and other companies or trustees who process such data on our behalf, in compliance with this Privacy Policy and any other appropriate security and confidentiality measures.

However, the data may be disclosed in accordance with laws, regulations, or decisions of competent regulatory authorities or judicial authorities.

Article 6 - Retention of personal data

Personal data will be stored whenever your account is active or whenever you use the Translate Go website.

You may choose to delete your search history or translated documents and translation memories on Translate Go, and once deleted, they will permanently be deleted from our server and cannot be recovered.

You may also choose to deactivate your account at any time. Translate Go will delete registration data related to your user account (first name, last name, email, etc.) and link anonymously to the user contribution for that account.

Translate Go takes all necessary precautions, organizational, and technical measures to ensure the confidentiality of the information stored on the Translate Go website. Registered users' email addresses and personal data will not appear at any time.

Regarding the paid usage of the Translate Go service, the user's payment details are saved by the payment management company: PayPal.

You may share information about your use of Translate Go services on social networks. Translate Go is not responsible for the information you disseminate in this situation.

Translate Go promises not to disclose your information to any third party without your consent, and promises to take all necessary precautions, appropriate organizational and technical measures to protect the security of your personal data, in particular to prevent it from being distorted, damaged, or accessed by unauthorized third parties. Data is hosted in China and the United States

Translate Go reserves the right to sue those who attempts to access personal information unrelated to them.

Article 7 - User's rights and responsibilities

a - Delete personal data
You may obtain communications and correct or delete information about you if necessary.
For this reason, you may modify your profile information on the "My Account" page of the Translate Go website online. Translate Go reserves the right to verify the identity of the contacts before allowing them to access personal data or considering their corrections.

b - Cancel reference
You may ask search engines and Translate Go to stop associating content that damages your first and last names. If your request involves content that appears in the word usage examples given by Translate Go, you may request that the content be deleted. The request must be made through a contact form, and you should be able to justify that harm is caused and your identity is legitimate. Please note that Translate Go does not accept any claims for damages.

c - Responsibilities
Users remain responsible for the content they post on the Translate Go website and manage their passwords.
Users agree to assume full responsibility for the content sent, displayed, or downloaded during the use of the service. Users agree not to use the service in any way that violates applicable laws, including but not limited to anti-spam laws and regulations related to confidentiality, and agree to take full responsibility for complying with all such laws and regulations. Users further agree not to use the service to convey any information or material that is harassing, defamatory, threatening, obscene, indecent, infringing upon the intellectual property rights of any third party, or otherwise illegal, incurs civil liability, or constitutes or encourages the following actions: may constitute a criminal offence according to any applicable law or regulation.
Translate Go reserves the right to take appropriate measures (including prosecution) where appropriate.

Article 8 - Cookie

a - Use of cookies
Cookie is a small text file sent by a website to a user's computer or other networked devices to uniquely identify the browser or store information or settings in the browser. The cookie is created when the browser loads a given website: the website sends information to the browser, which then creates a text file. Every time a user returns to the same site, the browser retrieves the file and sends it to the site server.

We may divide cookies into technical cookie, advertising cookie, and affiliate cookie according to different purposes:
• Technical cookie is used throughout your browsing process to promote and perform certain functions. For example, technical cookie can be used to remember answers given in tables or user preferences for website language or presentation (when such options are available).
• Advertising cookie can be created not only by the website that the user is browsing, but also by other websites placing advertisements, widgets, or other elements on the displayed page. These cookies can be used for targeted advertising, that is, advertising based on the user's navigation.

Translate Go mainly uses technical cookie, including:
• An authentication cookie that allows you to maintain authentication without re-entering your account credentials on each page
• Session cookie that allows you to store your session information during access. This cookie is not permanent: it will be deleted at the end of your access.

You may object to installing these cookies, but this refusal may hinder the normal operation of the Translate Go website.

Article 9 - Amendments
Translate Go reserves the right to change this Privacy Policy in whole or in part at any time at its sole discretion. These amendments will take effect after the issuance of this policy. If we make significant changes to this policy, we will notify you of these changes through appropriate notification.
If you do not agree to the revised privacy policy, you can delete your account and stop accessing any Translate Go website. Otherwise, your continued access to the Translate Go website will be deemed as recognition and acceptance of the new privacy policy.

Hangzhou Qingxun Technology Co., Ltd

Updated on: March 29, 2023